Start WD Security and set a new password for the drive.During the installation of Windows 10, the mouse pointer function is sometimes automatically disabled.Check the Box to permanently erase all the data on the drive.ĭo Not Close the window until the Drive Erase process has completed.Please refer to Answer ID 50557: WD & SanDisk Security Failed to Erase Drive After 5 Incorrect Password Attempts if the Failed to erase drive message occurs or if the Erase Drive button is greyed out or not selectable.

Enter WD Drive Utilities in the Windows Search bar or macOS Spotlight.

Download and install WD Drive Utilities for Windows or macOS.įor instructions, please refer to Answer ID 13880: How to Install and Use WD Security and WD Drive Utilities Features.

Drive Test Successful: If the drive test is successful, the drive will need to be erased and formatted again if the password is not working or has been forgotten.

For instructions, please refer to Answer ID 33498: Western Digital Warranty Replacement and Data Recovery

Drive Test Failures: a drive with errors or has failed should be replaced if the warranty has not expired.

Test Drive for Errors: for instructions, please refer to Answer ID 12452: Check Drive for Errors or Failure on Windows and macOS.

Try entering the password five more times.

Insert the drive into the computer again.

Disconnect the drive from the computer.

Safe Eject the drive from the computer.

Disconnect the drive from the computer and retry the password attempts.

Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST!įollow the steps to resolve an invalid or forgotten password on a WD My Passport or My Book External Drive.Įntering the incorrect password will result in a Invalid password message.Įxceeding the maximum of 5 password attempts will result in a 5 Incorrect Attempts message.

The Erase drive process is Data Destructive and cannot be undone.

The drive can still be used and reformatted by clicking the Erase button.

WD Technical Support cannot provide a new password or alternative method to access encrypted data.If the password cannot be remembered, the files on the drive are not accessible.There is no 'forgot password' option to reset the password.If the password is forgotten, the information stored on the hard drive cannot be retrieved.A failed drive or a drive with file system or media errors can result in failed access.The WD Security password protection is a 256-bit AES encryption.

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